Features

Comprehensive features for holistic customer experience analysis

From multidimensional feedback collection to strategic intelligence: the platform that integrates voice of customer, voice of store, and market intelligence into a single decision-making ecosystem.

Online Review Analysis

Our platform automatically collects, organizes, and analyzes customer reviews from major digital platforms, transforming this information asset into strategic insights for your business.

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In-Store Feedback via QR Code

Our QR code system transforms every physical touchpoint into a listening opportunity, enabling the collection of immediate and contextual feedback directly at the point of experience.

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Voice of Store

Our innovative Voice of Store module captures the valuable perspectives of those who interact with customers daily, transforming sales staff from simple executors into strategic resources for improving customer experience.

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Dashboards and Reporting

Our platform transforms the complexity of raw data into intuitive visualizations and actionable reports, enabling strategic decisions based on empirical evidence rather than subjective perceptions.

The system offers various visualization modes that allow data analysis from multiple perspectives:

  • Sentiment heat maps to quickly identify critical areas
  • Temporal trend analysis to monitor the evolution of perceptions
  • Dynamic word clouds highlighting the most recurring terms in feedback
  • Comparative analysis between different stores or reference periods
  • Customer journey maps with satisfaction indicators for each touchpoint
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Voice of Customer | Funzionalità dashboard e reportistica

Predictive Analysis

Our platform goes beyond simple descriptive analysis of the present, using advanced machine learning algorithms to anticipate future trends and guide proactive strategic decisions.

  • Advanced Pattern Recognition
  • Trend Forecasting
  • Early Warning System
  • Customer Churn Prediction
  • Impact Simulation
  • Recommendation Engine
  • Continuous Learning
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Voice of Customer | funzionalità analisi predittiva

Available Packages

Silver

3 Custom Forms

Update Frequency: Monthly

Voice of Store

Review Translation

Tripadvisor

Google My Business

TrustPilot

Response Analysis

Advanced Semantic Analysis

Contextualized Insights

Intelligent Prioritization

Personalized Form Generation

Contextual Micro-Surveys

Integrated NPS Analysis

Customer Journey Mapping

Staff Empowerment

 

Gold

5 Custom Forms

Update Frequency: Weekly

all SILVER features plus:

Facebook

Reddit

Pinterest

Response Suggestions

Promoter Conversion

Real-Time Analytics

Alert System

Advanced Pattern Recognition

Trend Forecasting

 

 

 

 

 

 

 

 

 

 

Platinum

3 Forms per Store

Update Frequency: Daily

all GOLD features plus:

Early Warning System

Customer Churn Prediction

Impact Simulation

Dedicated WhatsApp Number

Recommendation Engine

Unanswered Response Alerts

Intelligent Incentivization

Personalized Contextual Intelligence

Customers

Facilitated Response

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